Student Account Services

Microsoft Outage Affecting Outlook

Microsoft is currently investigating a widespread server and service outage affecting Microsoft Outlook. At this time, Student Account Services is not able to receive/send email communications. Please contact our office by phone at 205-348-5350 until the outage has been resolved.

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Fall 2026 Bills

Fall 2026 bills and all prior term bills are now due in full.

Students whose schedules are not secured will not have access to certain campus services and privileges, including Dining Dollars and admission to football and other athletic events, until payment arrangements are completed.

For the fastest and most convenient payment experience, we encourage students and authorized users to pay electronically. Electronic check payments are accepted at no cost, and wire transfers are also available. To ensure timely receipt of refunds, please verify that your electronic refund account is established through your student financial account.

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Upcoming Office Closure

Our office will be closed Friday, November 20, from noon until 1:00 PM. We will reopen at 1:00 PM.

Thank you for your understanding!

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Billing Email Communication Update

Beginning February 23, 2026 at 12:00 PM (CT), billing emails from our office will be sent from the following address:

👉 campuspayments@touchnet.com

To ensure you continue receiving important billing account notifications, please add this email address to your safe sender list and avoid marking messages from it as spam.

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Upcoming Security Updates and Direct Deposit Enhancements

On Thursday, November 13^th, we’re introducing multi-factor authentication (MFA) and new direct deposit options to improve security and streamline refunds.

What’s Changing:
• MFA Required: All student and authorized user logins will require MFA for added protection.  MFA procedures are available if needed.
• Direct Deposit for Authorized Users: Parents can now set up direct deposit for Parent PLUS loan refunds. Students remain the only ones who can direct student refunds.

Direct Deposit Requirement:
Direct deposit is required for all users—it’s the fastest and most secure way to receive refunds. If not set up, refunds will be issued as digital checks via Checkbook, our new third party partner, to your email and processed weekly beginning with Spring refunds.

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New $30 Late Add Fee

Effective immediately, a $30 Late Add Fee will be charged for each request to add a course after the official registration period closes. The fee helps cover the additional steps required outside the automated registration system when courses are added late.

What to Know:

• One fee per request: Submitting several courses in one late add request for the same term results in a single $30 fee.
• Separate requests = separate fees: Each late add request submitted at different times will incur its own $30 charge.
• Fees apply by term: Requests that span multiple terms will be charged $30 per term.
• If dropped for nonpayment: After the registration period closes, students who have been dropped must contact their college registrar to request re-enrollment. Student Account Services will calculate charges, and students will be required to pre-pay their balance in full before courses can be added back.

To minimize fees, submit all late add requests for a term at the same time. For assistance with your schedule, contact Student Account Services at 205-348-5350, studentaccounts@ua.edu or your college registrar.

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Changes in Format or Schedule

In the interest of your health and safety and that of all UA students, faculty, staff, the University reserves the right to change the mode of instruction or schedule of delivery of instruction at any time, in its sole discretion, based upon prevailing public health and other guidance. This could include the transition from our planned methods of delivery including on-campus, hybrid, and remote classes and experiences to – if circumstances warrant – the exclusive provision of University services, classes, and other instruction or experiences on a remote basis, as practicable, or on an alternative schedule.

For the most recent updates on any health related strategy, please visit healthinfo.ua.edu.

We are committed to maintaining the delivery of instruction to allow students to continue their education with minimal disruption, but the University cannot guarantee or promise to provide a specific mode of delivery of services, classes, instruction, or experiences, or that the mode of delivery will not change during the semester.  While the method of delivery may change, educational instruction and opportunities will continue. As such, the University will not provide any refund of tuition, in whole or in-part, based on a change in the mode of instruction or schedule of delivery of any services, classes or other instruction or experiences.

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Login Trouble?

If you are having issues logging in to your authorized user or student financial account:

• Try clearing your browser history.  This resolves most issues we see.
• Authorized users must use the email account set up for them by the student.  If you aren’t getting the password reset email, you are probably using the wrong account to log in.

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News From Student Accounts Services

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